Return Policy

RETURNS POLICY:

We will gladly issue an exchange, refund, or store credit within 30-days of purchase with original receipt OR proof of purchase (debit or credit card statement). Products must be returned in their original condition (brand new, unworn, unlaundered, unembellished) and have tags still attached or original packaging (shoe box). Please try on items in a clean, indoor area in case you need to return them. Please note ALL personalized products are FINAL SALE. All clearance items that are reduced by 40% or more are FINAL SALE, meaning no returns/exchanges; these items will fall under the manufacturer's warranty.

DEFECTIVE PRODUCT POLICY:

Very few items are truly defective. Genuine defects most often reveal themselves within 30 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction. All equipment may need replacement after a season of play due to normal wear and tear.

Due to the intense nature of the game, all items - especially footwear and gloves - will experience normal wear and tear such as color loss, material wear, loose threads, small gaps between the outsole and the upper, etc. Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor workmanship or materials).

Manufacturer warranty only applies to original purchases and does not extend to replacement items. Any replacement items will fall under the manufacturer's warranty.

What is NOT considered a "Manufacturer's Defect"

FOOTWEAR

  • Colour loss
  • Loose threads
  • Small gaps between the outsole and the upper
  • Scratches
  • Cracked leather on a shoe
  • Holes/cuts in the shoe that is not part of the seam
  • Burns on the shoe caused by friction
  • Ripped Laces

GOALKEEPER GLOVES

  • Goalkeeper glove palms/foam have NO WARRANTY
  • Colour loss
  • Worn out palms even after one use
  • Scratches
  • Rips or tears on the Glove that are not part of the seam
  • Burns on the glove caused by friction

SOCCER BALLS

  • Colour loss
  • Loose threads
  • Scratches
  • Cracks on the balls
  • Burns on the ball caused by friction
  • Minimal air lost in high-end soccer balls. All high-end soccer balls will occasionally release air.

APPAREL

  • Any Discolouring
  • Shrinkage
  • Pull in the fabric of the material
  • Burns on the fabric caused by friction
  • Rips or tears on the fabric that are not part of the seam